Support Tickets
Support tickets are important for efficient issue resolution, effective user communication, and gathering feedback to enhance the software's functionality.
Creating a Ticket
To create a new ticket, simply navigate to the ticket homepage and locate the "+" button. You can then specify the subject matter, compose your ticket message, and submit it with ease.
Cancelling or Closing a Ticket
If you've resolved your issue or no longer need help, simply select the ticket and "close ticket." The closed ticket will appear in your closed tickets category.( Note: A closed ticket cannot be reopened; a new ticket would have to be created.)
Ticket Color Definitions
Support tickets in the BotScheduling system are color-coded for quick identification: green for open tickets awaiting support resolution, yellow for open tickets awaiting user responses, and red for resolved or closed tickets.
Article ID: 24, Created: 7/31/2023 at 1:46 PM, Modified: 9/13/2023 at 3:54 PM