Ticket Authorization
Ticket authorization is a security feature that ensures only verified requests are processed by the support team. This helps maintain security and accountability when resolving issues.
When is authorization required?
Ticket authorization may be required when:
- A ticket is created on your behalf by another user or system
- A ticket is submitted through an external integration or API
- A ticket involves sensitive account or billing information
- The system detects unusual activity or requests
You will be notified via email if a ticket requires your authorization before it can be processed.
How to authorize a ticket
If you are asked to authorize a ticket, follow these steps:
- Access your tickets from the profile menu
- Identify the ticket that requires authorization (it will be marked with an authorization status)
- Click on the ticket to open its view page
- On the right side of the ticket, click the ellipses (three dots)
- Select "Authorize" from the dropdown menu
- Confirm the authorization when prompted
Once you have successfully authorized the ticket, it will be moved to the support queue and addressed by the team.
Authorization vs. closing a ticket
Authorization confirms that you approve the ticket request and want support to proceed. Closing a ticket means you no longer need assistance with that issue. Only authorize tickets that you recognize and want the support team to address.
Article ID: 27, Created: 9/12/2023 at 8:15 AM, Modified: 5/9/2026 at 8:45 AM