Privacy Policy
Effective: July 23, 2025
BotScheduling is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using
botscheduling.com or our services, you consent to these practices, which are part of our
Terms of Service. Capitalized terms not defined here have the meanings in our Terms of Service.
Scope of This Policy
This policy applies to personal information collected through our website, applications, customer support, payment processing, mobile apps, marketing, promotions, and communications (e.g., phone, email, live chat), collectively the “Services.” “Personal Data” means information about an identifiable individual, such as name, email, address, or financial data. Not providing Personal Data may limit access to certain features.
Data We Collect
We collect the following information:
- Sign-Up Details: Name, email, phone number, time zone during registration.
- Customer/Team Data: Contact details (e.g., names, emails, phone numbers, addresses, profile pictures) for scheduling, with your consent.
- Team Profiles: Names, emails, phone numbers, and descriptions for team members, provided voluntarily.
- Billing Data: Billing addresses and credit card information, securely collected by third-party processors (e.g., Stripe, PCI DSS-compliant).
- Technical Support: Name, email, or phone number when seeking assistance.
- Automatically Collected Data: Device information (e.g., IP address, browser type), cookies, and analytics data via tools like Google Analytics, FullStory, and Mixpanel.
How We Use Your Data
We use your data to:
- Facilitate appointment, event, or class scheduling.
- Improve our Services through surveys or beta testing.
- Send essential notifications (e.g., appointment reminders, payment confirmations).
- Provide promotional emails or mail, with opt-out options.
- Respond to technical support requests.
- Comply with legal and tax obligations.
- Protect our rights, assets, or safety.
Data Sharing
We share Personal Data with:
- Service Providers: Third-party processors like Stripe for payments, and analytics providers (e.g., Google Analytics, FullStory, Mixpanel) for service improvement. See their privacy policies: Google, FullStory, Mixpanel.
- Legal Compliance: Authorities or parties as required by law or to protect our rights.
- Business Transfers: Third parties in mergers, acquisitions, or similar events, subject to this policy unless otherwise agreed.
We do not sell your Personal Data.
Data Security
We use industry-standard measures, including SSL encryption for payment data, to protect your information. However, no method is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your username and password.
Data Retention
We retain Personal Data as needed to provide Services and comply with legal obligations (e.g., tax records). After account deactivation, data is retained for legal purposes and securely deleted within 14 days of a deletion request, subject to applicable law.
Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from them. If we learn of such data, we promptly delete it. Contact
privacy@botscheduling.com to report concerns.
Automatically Collected Information
We use cookies to enhance your experience and analytics tools (Google Analytics, FullStory, Mixpanel) to understand usage. You can disable cookies via browser settings or opt out of analytics at:
Google Analytics,
FullStory,
Mixpanel. Disabling cookies may limit functionality.
Compliance with Laws
We comply with applicable laws, including GDPR for EEA residents and CCPA for California residents. We may disclose data to comply with legal requests or protect our rights. For GDPR, our Data Processing Addendum (DPA) applies, available upon request at
privacy@botscheduling.com. California residents can request information on third-party disclosures under CCPA.
Your Rights
You have the right to:
- Request data deletion (processed within 14 days of cancellation).
- Request corrections or access to your Personal Data.
- Request data portability for your records.
- Opt out of promotional emails via unsubscribe links.
- Disable cookies or opt out of analytics (links above).
- Contact a supervisory authority (EEA residents) if concerns arise.
Policy Updates
We may update this policy without prior notice. Changes are effective upon posting, and continued use implies consent. Check this page regularly for updates.
Contact Us